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SUPPORT



DUE TO RECENT SURGE AND CONTINUING INCREASING FREIGHT COST, OUR PRICE LIST ON WEBSITE WILL BE ADJUSTED TO COVER CURRENT FREIGHT. PLEASE CONTACT OUR CUSTOMER SERVICE REPS TO VERIFY THE FINAL PRICING.

SET-UP & RUNNING CHARGE
 
Silk Screen or Pad Printing
Item price includes 1 color, 1 location printing.
Set-up charge: $60(v) per color/location. Repeat set-up charge: $50(v) per color/location.
For 2nd or 3rd color/location imprint, Run Charge are as follow:
Poly/Drinkware $0.60(v) 
Bag/ Desktop $0.80(v)
Pen $0.45(v) 
Oversize Imprint Charge: additional $0.35(v) per color/location/piece
Spine Imprint: $0.75(v) per color/location/piece.
 
Embroidery
Item price includes first 5,000 stitches. Add $0.35(v)  per 1,000 stitches over 5,000 stitches.
Tape/digitizing charge: $13.75(v) per color/location/piece. No set charge for self tape supplied or repeat embroidery job.
Use the list below for embroidery charge guide:
 
Stitches  120 pcs  240 pcs  600 pcs 1200 pcs & up
 Up to 5,000  $2.50  $2.00  $1.75  $1.60
 11,000  $4.50  $4.00  $3.50  $3.25
 15,000  $6.50  $6.00  $5.50  $4.75
 
Laser Engraving
This process is optional & available on metal item.
Please add cost of run charge on top of original cost of $ 0.50(v). Set-up Charge: $60(v). Oxidation is required on selected items with an additional $0.35(v) per location/piece.
 
Other Applicable Charge
LTM (less than minimum) charge: $75 (v) of total order except freight or minimum of $75.00. Contact customer service for details.
LTM charge does not apply to blank order.
PMS Match Charge: $40 (v) per color. No charge for close match.
Typeset Charge: $35(v) even if one letter is added.
Insertion Charge: $0.25 (z) per piece (e.g. inserting flyers, brochures...etc into item ordered)
Artwork Charge: $60 (v) per hour will apply if artwork require reconstruction or touch-up.
Pre-Production Sample: $25(z)/pc + set-up charge 

Artwork
We accept vector graphics in EPS, AI or PDF format in PC platform.
Please convert text to outline, path or curve. Artwork charge: $60(V) per hour will apply if artwork requires reconstruction or touch-up.
 
Artwork Proof
PDF artwork proof will be emailed to you as specified on your PO. Please allow 1-3 days after receipt of your artwork and pre-payment.
 
Backorder
If an item is backordered, we will notify you via e-mail when item is available. If shipments scheduled more than 30 days after the order date, we will notify you and give you a cancellation option.
Filling backorders: Backorders will be filled before new orders when the backordered items become available.
 
Cancellation and Returns
Blank items may be returned with 30 days for credit but is subject to $25.00(Z) service charge plus 20% restocking fee of the total cost of the order plus freight charges if applicable. Order that has been processed and imprinted cannot be cancelled.  Imprinted and shipped items cannot be returned unless authorization is given by factory.
 
Shipping charges, setup charges, imprint charges, PMS match charges, and art charges are not refundable. All return must be authorized by the factory and include an RA number. Please call us for factory procedure.
 
Order Confirmation
All orders must be faxed, emailed or mailed in. Order confirmation will be emailed to you within 1-2 days. If you do not receive order confirmation in 2 days, contact us immediately.
 
Payment Method
All new customer are asked to Pre-Pay in full for the first 3 orders. Terms can be established through credit reference and background check after 3 orders. 50% deposit is required for all overseas orders before production begins regardless if credit terms are established.
Payment method: credit card (Visa, Mastercard, Discover, no AMEX) or check (copy of check needs to be provided to start paper proof and production).
 
Policies
Individual product descriptions are claims of the manufacturer and/or distributor and are not guaranteed accurate. Prices are subject to change without notice. We reserve the right to refuse to sell to anyone for any reason.
 
Production Time
Standard
Un-imprinted order: 1-3 days after payment received unless terms were given.
Pre-production samples: 3-5 days after email proof is approved.
All orders: 7-10 working days after email proof or pre-production sample approval. Number of days needed is based depending on quantity ordered and number of imprint colors.
Rush 3-4 days: add 30% to total order except freight.5-7 days: add 15% total order except freight.It is required to check rush service availability with factory before placing order.
Pre-Production Sample Proof: $25(Z) each piece + setup charges + imprint charges + art charges if applicable. (Non-refundable)
 
Sales Tax
Sales tax will be added to all purchase order shipped within the State of California unless you have a current California Resale License Number. It is required by law.
 
Sample Order
Please provide FedEx Ground/Air or UPS Ground/Air account number when requesting samples. Sample will not be shipped through the U.S. Postal Service.
Poly sample item less than $5 net is free. Amount over $5 must be pre-paid or billed for term customer.
All other sample item will be pre-paid or billed for term customers.
All samples are EQP column price (R).
 
Shipping Instructions And Charges 
All products are F.O.B. City of Industry, California 91748
 
Daily shipment cut-off time is 2:00 Pacific Time. FedEx: Ground and Air service / UPS: Ground and Air services / Nationwide truck service. 
All orders are subject to $10 freight handling charge. Pallet Charge: $8 each pallet for LTL trucking.
Please provide instruction for Inside Delivery and/or Forklift services are needed due to mandatory charges for truck shipping. Please specify shipping method including AM or PM delivery for all overnight and 2nd day services. If no method is specified, order will ship UPS Ground. If order has special in-hand date, please specify on purchase order.
 
Split Shipment: $10 (V) per location plus freight. Factory is not responsible for delay in shipment caused by freight carrier, incorrect address or circumstances beyond our control. Factory reserves the right to charge buyers after orders shipped for address correction fee and charges billed to factory's freight account due to wrong account number provided or for similar situation which are not caused by factory.





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